Shipping Costs

The cost of carraige will vary depending on the weight of your order and the courier service you select (either Parcel Force One/Two day, Parcel Force Two/Three day, Royal Mail or City Link).

If you would like information about the cost of shipping using other services, add the products you wish to check the shipping cost for to your basket, and proceed to the checkout. Then select the courier service you wish to check the shipping costs for, and the total cost will be displayed in your basket on the following page.


Gauranteed Next Day Delivery Services

In partnership with our couriers, we offer, among other services, a guaranteed next working day delivery service. This service is available for orders received on a working day before 3:00pm as defined by the date and time of the DVD Shop Online web server, and when the customer selects the City Link Next Day Gauranteed service. When an order is received before this time, and the user has selected the guaranteed next day service, and all items on the order are in stock, we will guarantee that delivery of the goods will happen on the next working day. Saturday, Sunday and Bank Holidays do not count as working days.

If any of the products on your order are not in stock, we will inform you promptly. For orders received before 3:00pm on a working day, we will endeavour to inform you before 5:30pm on the same day, either by telephone or email if we are unable to make contact by phone. In all other cases we will inform you before 5:30pm on the next working day.

Money Back Gaurantee on Next Day Deliveries

In a situation where an order is not delivered in the specified time, we will refund the full cost of carriage, with the following exceptions -

Carraige will not be refunded in cases where:

- The customer has not used the City Link Next Day Gauranteed delivery service.
- The courier attempted delivery but was unable to deliver due to consignee absence (see 'Carded Deliveries' in the Terms and Conditions for more information).
- Incorrect delivery address details provided by the Customer
- Adverse weather conditions
- Unforseen disasters affecting road access to either DVD Shop Online or the delivery location



When Will My Guaranteed Delivery Arrive?

Delivery of your order will take place as follows...

- Order placed on a working day before 3:00pm - Your delivery will take place on the next working day.
- Order placed on any day after 3:00pm - Your delivery will take place on the next working day after the next working day.
- All orders placed at the weekend will be sent out on the following Monday, and delivered on Tuesday, except where the Monday is a Bank Holiday.

- Example 1: An order placed at 2:45pm on a Tuesday will be delivered the next working day - Wednesday.
- Example 2: An order placed at 3:15pm on a Tuesday will be delivered on the next working day after the next working day - Thursday.
- Example 3: An order placed at 2:45pm on a Friday will be delivered on the next working day - Monday.
- Example 4: An order placed at 3:15pm on a Friday will be delivered on the next working day after the next working day - Tuesday.

If there is chance that you will be out, please consider having the goods delivered to your place of work or to a neighbour’s house.



* Please note that at certain times of the year, some services may not be available and/or the delivery schedule and examples detailed above may not be applicable. Whenever this occurs we will pulish the amended schedule on this page and on the Terms and Conditions page.